- About us
Drone-Works Policies - Updated 4/25/2019
Our customers come first at Drone-Works. We strive to provide you with the best customer service experience in the drone industry. Please let us know how we are doing by emailing us at firstname.lastname@example.org
Privacy & Safety
This privacy notice discloses the privacy practices for Drone-Works. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
Drone-Works is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We request information from you on our order form. To purchase from us, you must provide contact information (name, billing and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Accepted Payment Methods
- Credit / Debit Cards
Return & Exchange Policy
We offer a 5 day unopened box return policy. We do not accept opened product returns. Buyer is responsible for return shipping and insurance fees on returned merchandise. You must obtain an RMA before shipping the merchandise to Drone-Works. Please contact Customer Service at 607-239-9119 or email@example.com to obtain an RMA.
The returned merchandise must be unopened and the RMA number must be written on the outside of the shipment.
Damaged Box or Damaged Product:
If you receive damaged or incorrect item(s), contact Customer Service at 607-239-9119 or firstname.lastname@example.org immediately for instructions.
Incorrect Shipping Address Provided:
Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted customer support the order will then be refunded back to the original form of payment.
Refusal of Delivery:
If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Drone-Works. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
- Any free shipping promo applies only to orders being delivered within the 48 continental United States
- Drone-Works does not ship to PO Boxes or Mail Box locations
- Buyer is responsible for return shipping and insurance fees on returned merchandise