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Order Cancellation

Drone-Works Order Cancellation

Once an order is placed, in most cases the order cannot be cancelled. Contact Drone-Works Customer Services at or call 607.239.9119 immediately.

If we are able to cancel your order, certain fees will apply:

  • Regular order (in-stock products, non-custom products, etc) - 10% processing fee
  • Special order (products not in-stock, etc)- 25% restocking fee
  • Custom order - Any order requiring customization cannot be cancelled
  • Pre-Order (Paid-in-Full) - 10% processing fee
  • Pre-Order (Deposit Only Paid) - Forfeit full deposit 

 Orders cancelled by Drone-Works due to price and/or other listing errors will not be subject to cancellation fees.