Shipping & Returns
Drone-Works Shipping & Returns Policy
Return & Exchange Policy
- We offer a 5 day unopened box return policy.
- We do NOT accept opened product returns.
- You must obtain an RMA before shipping the merchandise to Drone-Works by contacting Customer Service at 607.239.9119 or cs@drone-works.com
- The returned merchandise must be unopened and the RMA number must be written on the outside of the shipment.
- Buyer is responsible for return shipping and insurance fees on returned merchandise.
- If the products were shipped under a free shipping promotion, the cost of the initial shipment will be deducted from the refund amount.
- A 15% restocking fee will apply to ALL returned products.
Shipping
Orders are generally shipped in 1-2 business days, excluding weekends and holidays, for most products. Some products require a longer period. Pre-order and new products will be shipped when shipment is received from the manufacturer. Orders are fulfilled in the order received.
- Any free shipping promo applies only to orders being delivered within the 48 continental United States
- Drone-Works does not ship to PO Boxes or Mail Box locations
- Buyer is responsible for return shipping and insurance fees on returned merchandise
See Check Your Order Status for the latest up-to-date information on your order.
See our COVID-19 Response page for important information.
Damaged Box or Damaged Product:
If you receive damaged or incorrect item(s), contact Customer Service at 607.239.9119 or cs@drone-works.com immediately for instructions.
Refusal of Delivery:
If delivery of a package is refused and returned to Drone-Works, the order will be refunded minus a 15% restocking fee and any additional shipping charges incurred, once the package arrives at the Drone-Works warehouse. Refunds will be made to the original form of payment within 14 days of the returned package arriving at Drone-Works. If the products were shipped under a free shipping promotion, the cost of the initial shipment will be deducted from the refund amount. This does not apply to refusal of delivery for packages that were damaged in shipping.
Incorrect Shipping Address Provided:
Packages that are returned because of an incorrect address provided by the customer will be refunded minus a 15% restocking fee and any additional shipping charges incurred. If the products were shipped under a free shipping promotion, the cost of the initial shipment will be deducted from the refund amount.