Shipping & Returns

Return & Exchange Policy 

• We offer a 5 day unopened box return policy on in-stock products.
• Special Orders & Custom Orders are NON-RETURNABLE. 
• We do NOT accept opened product returns.  
• You must obtain an RMA before shipping the merchandise to Drone-Works by contacting Customer Service at 607.239.9119 or cs@drone-works.com
• The returned merchandise must be unopened and the RMA number must be written on the outside of the shipment.
• Customer is responsible for return shipping and insurance fees on returned merchandise. 
• Customer is responsible for any charges for shipping refused returns back to the customer. Customer will have 30 days to pay for the return shipping and insurance. After 30 days the merchandise will be deemed abandoned.
• If the products were shipped under a free shipping promotion, the cost of the initial shipment will be deducted from the refund amount.
• A 15% restocking fee will apply to ALL returned products.

Shipping

Orders are generally shipped in 1-2 business days, excluding weekends and holidays, for most products. Some products require a longer period. Pre-order and new products will be shipped when shipment is received from the manufacturer. Orders are fulfilled in the order received.

• Any free shipping promo applies only to orders being delivered within the 48 continental United States
• Drone-Works® does not ship to PO Boxes or Mail Box locations
• Customer is responsible for return shipping and insurance fees on returned merchandise

Damaged Box or Damaged Product: 

If you receive damaged or incorrect item(s), contact Customer Support at 607.239.9119 or cs@drone-works.com immediately for instructions.

Refusal of Delivery:

For in-stock items, if delivery of a package is refused and returned to Drone-Works®, the order will be refunded minus a 15% restocking fee and any additional shipping charges incurred, once the package arrives at the Drone-Works® warehouse. Refunds will be made to the original form of payment within 14 days of the returned package arriving at Drone-Works. If the products were shipped under a free shipping promotion, the cost of the initial shipment will be deducted from the refund amount. This does not apply to refusal of delivery for packages that were damaged in shipping. 

For Special Orders and Custom Orders, if delivery of a package is refused and returned to Drone-Works®, the order will NOT be refunded. The package will be held pending the customers payment of any additional shipping charges levied by the carrier for return of the package to Drone-Works® plus shipping and insurance returning the package back to the customer. Customer will have 30 days to pay for the return shipping and insurance. After 30 days the merchandise will be deemed abandoned. This does not apply to refusal of delivery for packages that were damaged in shipping. 

Incorrect Shipping Address Provided: 

For in-stock items, packages that are returned because of an incorrect address provided by the customer will be refunded minus a 15% restocking fee and any additional shipping charges incurred. If the products were shipped under a free shipping promotion, the cost of the initial shipment will be deducted from the refund amount.

For Special orders and Custom Orders, packages that are returned because of an incorrect address provided by the customer will be held pending the customers payment of any additional shipping charges levied by the carrier for return of the package to Drone-Works® plus shipping and insurance returning the package back to the customer. Customer will have 30 days to pay for the return shipping and insurance. After 30 days the merchandise will be deemed abandoned.